TRAINING COURSE FOR RECEPTION FACILITIES
From regulations to management: everything you need to start (or improve) your hospitality business in Lombardy.
A comprehensive and practical program, designed for those who want to transform an idea into a welcoming, functional, and profitable business.
5 essential modules, numerous skills, and zero unnecessary theory.
WHAT WE WILL FACE TOGETHER
REGULATIONS AND OBLIGATIONS (WITHOUT PANIC)
We’ll start with the basics: regional regulations, the differences between hotels and non-hotels, and the obligations to be met. Clear, simple, and practical.
OTA, MANAGEMENT SOFTWARE, AND BOOKINGS
You’ll learn how the main platforms (Booking, Airbnb, etc.) work and how to best use a management software to avoid wasting time (and money).
IDENTITY AND UNIQUENESS OF THE PROPERTY
The real difference lies in the soul of the project, the services, and the staff. We help you define what makes you unique and communicate it appropriately.
ONLINE STRATEGY AND POSITIONING
We’ll understand when and how to “go online,” how to get found (and chosen) by the right customers, and how to structure packages and pricing to maximize profits.
STRESS-FREE ADMINISTRATION
Invoices, taxes, suppliers, check-ins, commissions… It’s not fun, but it’s essential. We’ll teach you how to manage everything methodically and with practical tools.
REVIEWS, PROBLEMS, AND GROWTH
Handling a dissatisfied customer, responding to reviews, dealing with unexpected issues: every situation is an opportunity to improve. We’ll show you how.
Each topic will be explored in depth during an individual interview, to tailor the program to your specific needs.
A practical course, a real guide to starting and growing your business in a sustainable and professional way.